bat77's Privacy Policy
How we collect, protect, and use your personal data — everything explained transparently, right here.
Last Updated: This privacy policy is reviewed regularly. Continued use of the platform means you have accepted the latest version.
Table of Contents
Introduction
bat77 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes what types of information are collected from you when you use the bat77 platform, how that information is processed, how it is kept secure, and under what circumstances it may be shared with third parties.
This Policy applies to bat77's website, mobile-optimized interface, and all related services. By registering on or continuing to use our platform, you confirm that you have read, understood, and agreed to the full contents of this Policy.
bat77 believes that data protection is not just a legal obligation — it is part of our ethical responsibility to our users. We never sell your personal data or use it for unauthorized purposes without your consent.
Data Collection
The following types of information are collected to create, manage, and support your account on the bat77 platform.
2.1 Information You Provide Directly
- Full name, date of birth, and identity verification details related to your national ID.
- Email address and mobile phone number.
- Financial transaction details — such as deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer.
- Security question answers for account recovery.
- Messages and complaint details sent to our support team.
2.2 Automatically Collected Information
- IP address, browser type, and operating system information.
- Activity logs on the platform — login times, game history, and navigation patterns.
- Device identification numbers (device ID) and cookie data.
- Referral source — information about which link or channel brought you to the site.
2.3 Verification Information
To comply with Bangladesh's online payment security standards and to ensure account security, bat77 may request additional documents for identity verification purposes. This information is used solely for verification and is stored in encrypted form.
Registration Information
Identity and contact details you provide when opening an account.
Payment Information
Details of deposit and withdrawal transactions, and information about your payment methods.
Usage Information
Your activity, preferences, and navigation data on the platform.
Use of Data
bat77 uses collected information only for the purposes listed below. We never use your data for any purpose outside this list.
- Account Management: To create, manage, verify, and recover your account.
- Financial Transaction Processing: To complete deposits and withdrawals securely and to prevent fraud.
- Customer Support: To resolve your issues and complaints via live chat and email.
- Technical Improvements: To improve platform performance, security, and user experience.
- Legal Compliance: To process information as required to comply with applicable laws and regulations.
- Personalized Experience: To provide relevant information about games or promotions based on your preferences.
- Responsible Gaming: To analyze usage patterns, identify risky gaming behavior, and provide support when needed.
Data Storage & Security
bat77 uses industry-standard technical and administrative measures to ensure the security of your data. We use SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure.
4.1 Technical Security Measures
- TLS encryption for all data transmission.
- AES encryption for stored data.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Two-Factor Authentication (2FA) support.
4.2 Data Retention Period
We retain your data for as long as your account is active and for as long as required to meet legal or regulatory obligations. Some data may be retained for a defined period after account closure. At the end of that period, data is securely deleted or anonymized.
4.3 Response to Data Breaches
If there is any risk that the security of your data has been compromised, bat77 will notify the affected users as quickly as possible and take all necessary steps to mitigate the damage.
Data Sharing
bat77 does not sell or rent your personal data to third parties. However, data may be shared in the limited circumstances listed below:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, or banking partners.
- Technology Service Providers: Companies providing hosting, security, and analytics services, who operate under strict confidentiality agreements.
- Legal Obligations: Information required in response to a court order or a lawful request from a law enforcement authority.
- Fraud Prevention: With relevant authorities to prevent fraudulent activity.
In each of the above cases, third parties are contractually bound to uphold bat77's privacy standards.
Cookies & Tracking Technologies
The bat77 website uses cookies to improve your experience. Cookies are small text files stored on your device that help enhance the functionality of the site.
6.1 Types of Cookies
- Essential Cookies: Required for login sessions and security — the platform cannot function properly without them.
- Functional Cookies: Remember your preferences — such as language settings and theme choices.
- Analytics Cookies: Collect aggregated usage data to help improve the service.
6.2 Cookie Controls
You can control or reject cookies through your browser settings. Please note that rejecting certain cookies may limit some functionality of the platform. Essential cookies cannot be fully disabled.
Your Rights
As a bat77 user, you have the following rights regarding your personal data:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
The right to request correction of inaccurate or incomplete information about you.
Right to Erasure
The right to request deletion of your data under certain circumstances.
Right to Object to Processing
The right to object to the processing of your data for specific purposes.
Right to Data Portability
The right to request your data in a commonly used format.
Right to Restrict Processing
The right to request that processing of your data be temporarily suspended in certain cases.
To exercise any of the above rights, please contact our support team. We will respond to your request within the legally required timeframe.
Protection of Minors
bat77 strictly provides services only to individuals aged 21 or older. The protection of minors is one of our highest priorities.
- We never knowingly collect information from minors.
- Age verification is in place at the time of registration.
- If a minor's account is identified, it will be closed immediately and any collected data will be securely deleted.
- If a parent or guardian suspects that their child has created an account, they are requested to notify our support team immediately.
Policy Changes
bat77 reserves the right to modify or update this Privacy Policy as needed. The Policy may be updated as a result of changes to the service, legal requirements, or technological improvements.
If any significant changes are made, we will notify you via a clear notice on the platform or by email to your registered address. Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy.
We recommend that you visit this page regularly and keep yourself informed of any changes to the Policy.
Contact
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact our support team. We provide support in both Bengali and English, 24/7.
- Get instant support via the platform's live chat.
- Email: [email protected]
- Support available: 7 days a week, 24 hours a day.
Important Note: When sending a data protection request, include the information needed to verify your account. This will help us confirm your identity and provide faster assistance.
Have more questions?
Our support team is available seven days a week, twenty-four hours a day. Chat with us directly on Live Chat.
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